AI Assistant Privacy Notice
Last updated: 16 August 2026
This notice explains how the Planix AI Assistant works and how conversations with it are handled, in addition to our general Privacy Policy.
About the Assistant
The Planix AI Assistant answers general questions about Planix's services using approved Planix information. It is an automated assistant, not a human, and its responses provide general information only — they do not constitute formal financial, accounting, tax, or legal advice.
What We Collect
We process the messages you send during your conversation with the assistant in order to respond to you. If you choose to share contact details so a member of the Planix team can follow up, that information is handled as a business inquiry under our Privacy Policy, and is only saved with your consent.
How Conversations Are Used
Conversations are used to provide you with a real-time response and, where you consent, to follow up on your inquiry. We do not log full conversation content for analytics by default, and we do not use your conversations to train third-party AI models.
Limitations
The assistant answers using information Planix has approved for it to reference. If it does not have a reliable answer, it will say so rather than guess, and will direct you to contact the Planix team directly.
Human Escalation
You can reach a member of the Planix team at any time by phone on +974 6674 0625, by email at info@planix.qa, or by submitting a consultation request.
Contact Us
For any questions about how the AI Assistant handles your information, contact us at info@planix.qa.